Delete in the app
If the Vista Way product you use includes account controls, this is the quickest way to delete your account:
- Open the product and sign in to your account.
- Open Settings, then choose Account or Privacy.
- Select Delete account and follow the confirmation steps shown.
If you do not see this option or cannot access your account, use the email method below.
Request deletion by email
- Email support@vistaway.io from the address connected to your account.
- Use the subject line Data deletion request and name the Vista Way product you use.
- We may ask for limited information to verify that you control the account. We will confirm when the request is complete.
Do not email us your password, payment information, or a copy of your identity document unless our privacy team specifically explains why it is legally required.
Facebook-connected accounts
If you used Facebook Login, you can remove the connection from Facebook under Settings & privacy → Settings → Apps and websites. Select the relevant Vista Way product and choose Remove.
Removing the Facebook connection stops future access through Facebook but may not delete information already held in your Vista Way account. To delete that information too, complete the in-app or email process above.
What happens next
We aim to complete verified deletion requests within 30 days. We will delete or anonymize personal information associated with the account unless we must retain limited information for security, fraud prevention, legal compliance, dispute resolution, or other lawful purposes.
Backup copies may remain for a limited period before being overwritten through our normal backup cycle. Information that has already been aggregated or anonymized so that it no longer identifies you may be retained.
Questions about this process can be sent to support@vistaway.io. You can learn more in our Privacy Policy.